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This is a frequently asked question about Seoul Dragon City membership.

What is the room rate? Are there any additional taxes or fees?
The total amount of the charge, including additional fees and taxes, is displayed in "Reservation details"
Can I book multiple rooms at once?
Multiple rooms can be booked at the same time
Is the room type, view, and location of the booked room guaranteed?
The options you can choose from will depend on your room availability.
In such a case, we will try to satisfy our customers for the type of room they want.
How is SDC member information secured?
Seoul Dragon City is committed to protecting your private information online.
We post a private information policy to help customers understand the types of personal information collected and how the personal information in this website is used.
What if I lost my username and password?
You can reset via email or through cell phone number verification.
Can I use CITIZENSHIP discount for all 4 Dragon City hotels?
Only Novotel Suites are available. The Ibis style and Grand Mercure are available at a discount of 10% on
Can members use early check-in or late check-out?
It depends on room occupancy. Please ask the front desk at check-in for possible free late check-out.
How do I calculate a deduction for a hotel stay?
You can choose to pay using deposit deduction at the time of reservation.
How do I make a reservation at a membership rate?
To make a reservation at a member rate, you must be a member of SDC CITIZENSHIP. Membership rates are available for the granted number of nights.
What are the hours of the SDC Membership Center?
The hours of the SDC Membership Center are 9:00 am to 6:00 pm (lunch time: 12:00~13:00) and it is closed on weekends and holidays.
For inquiries during non business hours, please refer to the FAQ or use the inquiry area on the homepage.
Please contact 02.2673.3100.
Where can I check my remaining membership night and usage details?
You can check remaining nights after logging in to the homepage. We will send the usage details by email or text once a month.